Suppliers shall provide users with sales services and after-sales services, including but not limited to answering inquiries on services and products offered by Party B and return, replacement and repair of products.
Supplier WILL NOT accept any return or replacement of the product purchased by the user under any of the following circumstances:
A1. The product has any quality problem due to improper use or maintenance;
A2. The product returned by the user is accompanied by incomplete documents/accessories (such as the package, tag, user’s manual, overseas purchase slip, international waybill, complimentary gift and accessories, etc.);
A3. The user repairs or alters the product without the consent of the Supplier
A4. The electric appliance is unusable or has any other non-quality problem due to the different overseas and domestic voltage levels;
A5. The gift pack or product suite cannot be returned partially. The user who wants to return the product for a refund shall return the gift pack or product suite as a whole and the user will no longer be entitled to preferential terms for products in the gift pack or product suite available to him/her at the time of purchase.
Supplier shall reship, return with a full refund or replace the product as required by the user under any of the following circumstances:
B1. The wrong product (such as a product of incorrect type, size or colour) is shipped;
B2. The user provides a quality test certificate issued by the relevant national authority to prove that the product received by the user has any quality problem or serious defect that affects the appearance or normal use of the product;
B3. The delivery company loses or fails to deliver the product or the user does not receive the product within thirty (30) days after placing the purchase order.
Under the circumstance set forth in B1 above, the user shall submit an application within seven (7) days after receiving the product. Under the circumstance set forth in B2 above, the user shall submit an application within seven (7) days after receiving the product. Under the circumstance set forth in 4.3 above, the user shall submit an application within two (2) days after confirm.
Supplier agrees to provide the user with return and replacement services after negotiating with the user under any of the following circumstances:
C1. Supplier approves the application to Supplier for the return or replacement of any product received by the user for any subjective reason (such as dissatisfaction with the colour or size or dislike of the received product) of the user, though the product is fully consistent with the order placed;
C2. Supplier approves the application of the user for return or replacement of the product that has no quality problem for any objective reason. Under any of the foregoing circumstances, the user shall submit the application within seven (7) days upon receipt of the product. If Party B approves the application, Supplier will make replacement or return arrangements, but the user shall pay all the freight arising from replacing or returning the product.
C3. If the product has a warranty period or is accompanied by the after-sales service card or warranty card, Supplier will negotiate with the user with respect to repair in accordance with after-sales service commitments or warranty card commitments and provide repair services according to the negotiation result. Replacement services will be provided if the product remains unusable after repair. The user shall pay the costs of shipping the product to the repair shop designated by Supplier. The costs of shipping the repaired product back to the user will be borne by Supplier.